Effective Date: June 2026
Please read this document carefully before making a booking. By completing a reservation with Ceylon Escape Holidays, you confirm that you have read, understood, and agreed to the Terms & Conditions and Privacy Policy set out below. If you have any questions, please contact us before proceeding.
These Terms & Conditions apply to all services we offer, including:
Governing Law: These Terms & Conditions are governed by the laws of United Kingdom. Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of England and Wales.
To make a booking with Ceylon Escape Holidays, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. Guests under 18 are warmly welcome on our tours but must at all times be accompanied by a parent or legal guardian, who shall be responsible for accepting these Terms on the minor’s behalf.
Some activities may carry additional age, health, or fitness requirements in line with local safety regulations. Any such requirements will be communicated clearly at the time of booking or enquiry.
3.1 Making a Booking
A booking is confirmed once we have received your completed booking form (or online reservation) and the required deposit, and you have received a written confirmation from us. Please review your confirmation carefully and notify us of any errors within 48 hours of receipt.
3.2 Deposits & Full Payment
3.3 Accepted Payment Methods
We accept the following methods of payment:
All payments are processed in pound sterling (£/GBP) as agreed at the time of booking. Currency conversion costs, if any, are the responsibility of the guest. Payment information is processed securely through our certified payment providers and is not stored by Ceylon Escape Holidays.
4.1 Cancellation by You
If you wish to cancel your booking, you must notify us in writing at info@ceylonescapeholidays.com. Cancellation is effective from the date we receive your written notice. The following cancellation fees apply based on the number of days before your departure date:
| Notice Period Before Departure | Cancellation Charge |
| More than 30 days | Full refund (less any bank charges) |
| 14 – 29 days | 30% of the total holiday cost |
| 7 – 14 days | 75% of the total holiday cost |
| 7 days or less | 100% of the total holiday cost |
4.2 Amendments by You
If you wish to amend your booking (e.g., change of dates, number of guests or itinerary), please contact us as early as possible. We will do our best to accommodate changes, subject to availability and any cost differences. Amendment requests made within 30 days of departure may be treated as a cancellation and re-booking, and cancellation charges may apply.
4.3 Cancellation or Amendment by Ceylon Escape Holidays
In the unlikely event that we need to cancel or significantly amend your booking (other than due to force majeure, such as natural disasters, health emergencies, government action, etc.), we will notify you as soon as reasonably possible and offer you the following options:
Ceylon Escape Holidays shall not be liable for any failure to perform, delay, cancellation, or alteration of services caused by events beyond our reasonable control. In the event of force majeure, we will notify you as promptly as possible and will use reasonable efforts to offer alternative arrangements or a credit note. We regret that we are unable to offer cash refunds for cancellations or significant changes solely attributable to force majeure events, though we will always endeavour to find a fair solution.
4.4 Refund Processing
Approved refunds will be processed within 14 working days of the cancellation date, using the original payment method where possible. Please note that your bank or card provider may take additional time to process the credit to your account.
We strongly recommend that all guests obtain comprehensive travel insurance prior to travel. At a minimum, your policy should cover:
Ceylon Escape Holidays does not provide travel insurance and is not liable for any losses that adequate travel insurance would otherwise have covered. We reserve the right to request proof of insurance for certain high-activity tours or remote itineraries. Travelling without adequate insurance is entirely at your own risk.
We work hard to ensure that all information on our website, including tour descriptions, schedules, and pricing, is accurate and up to date. However, travel is inherently dynamic, and changes may occur. We cannot guarantee specific outcomes such as wildlife sightings, exact weather conditions, or the performance of independent third-party service providers.
Where a significant change is required, we will notify you promptly and offer suitable alternatives. Minor changes (such as a substitution of accommodation of equivalent standard, or a small adjustment to a schedule) do not constitute a significant change and do not entitle you to a refund.
We want every journey with us to be a wonderful experience for you, your fellow travellers, and the communities you visit. By booking with Ceylon Escape Holidays, you agree to:
Ceylon Escape Holidays reserves the right to remove any participant from a tour or activity if their conduct is deemed to endanger the safety of others, disrupt the experience of fellow travellers, or violate local laws. In such cases, no refund will be provided.
Ceylon Escape Holidays takes every reasonable step to ensure your safety and enjoyment. However, please be aware of the following limitations:
For some activities, you may be required to sign a separate waiver or acknowledgement of risk prior to participation. We will inform you of this requirement in advance. Our total liability to you in connection with any booking shall not exceed the total amount paid by you for that booking.
All content on the Ceylon Escape Holidays website and in our marketing materials, including text, photographs, itineraries, logos, and graphic design, is the intellectual property of Ceylon Escape Holidays or our licensed content providers. You may not reproduce, distribute, or use any of our content for commercial purposes without our prior written consent.
If you share photos or reviews of your experience with us on social media and tag Ceylon Escape Holidays, you grant us a non-exclusive, royalty-free licence to share or repost that content, with credit to you where possible. You may withdraw this permission at any time by contacting us.
We hope your experience with Ceylon Escape Holidays always exceeds expectations. If you have a concern or complaint regarding your booking or services, we encourage you to reach out to us directly as a first step.
If mediation does not result in a resolution, any dispute arising out of or in connection with these Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any mandatory rights afforded to consumers under applicable law.
We are committed to handling all concerns with transparency and good faith.
Ceylon Escape Holidays reserves the right to update or amend these Terms & Conditions at any time. Changes will be published on our website. We encourage you to review these terms periodically. Your continued use of our services following any changes constitutes your acceptance of the revised terms.